2015-03-18 - 17969 - Service Request - PO not created properly invoice issue #ProductionBreakFix #PurchaseOrders

2015-03-18 - 17969 - Service Request - PO not created properly invoice issue

Problem Summary

PO not created properly invoice issue

Admin Info


Purpose
 PO not created properly invoice issue
Requested by
 Babu Lankipalli
Issue Date
 03-18-2015
Resolved by
 Laxman
Resolved Date
 03-21-2015
Document Status
 Complete

Detailed Problem Description

(Include Screen Shots if required )
User not able to create the invoice against third party sales order 2138515.

Solution Analysis and Recommendations

(Include Screen Shots if required)
It was observed that purchase order 4500117050 generated against sales order 2138515 does no have purchase requisition number. Due to that sales order to purchase order link is missed. So after goods receipt when they try to do the customer invoice user getting the error. During analysis understand that user created the purchase order manually by giving the sales order details in accounting tab without specifying the purchase requisition number.

To resolve this issue advised to cancel the goods receipt and delete the line item and create new one by specifying the purchase requisition number.

PO4500117050.jpg

Resolution


As advised by us, user resolved the issue by canceling the goods receipt and delete the line item and create new one by specifying the purchase requisition number.

Release Information

Provide link here to Release Notes if Technical Objects were changed